The Work Number - Elevated Error Rate

Incident Report for Xactus

Resolved

This incident has been resolved.

Posted Aug 07, 2026 - 10:16 EDT

Update

We are continuing to investigate this issue with Equifax Support. Orders for The Work Number are receiving "Received fatal alert: handshake_failure" error messages.

Posted Aug 07, 2026 - 09:31 EDT

Investigating

We are investigating an elevated error rate with requests to The Work Number (TWN).

Posted Aug 07, 2026 - 08:18 EDT

This incident affected: Income (Employment VerificationX).