Xactus Status

All Systems Operational

Xactus360 Operational

FraudX Operational

Services Operational

Call Center Operational

Third Party Systems Operational

Equifax Operational

Experian Operational

TransUnion Operational

IRS SSA Operational

Credit Card Processing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 13, 2025

No incidents reported today.

Jun 12, 2025

Five9 Cloud Services Degradation

Resolved - This incident has been resolved.
Jun 12, 19:09 EDT

Identified - Five9 is working to resolve issues with their cloud services vendor (GCP). There is a possibility of longer than usual hold times and/or degraded call quality until this is resolved.
Jun 12, 16:08 EDT

Equifax Errors

Resolved - This incident has been resolved.
Jun 12, 17:08 EDT

Update - We are continuing to monitor requests and responses for TWN. Credit requests from Equifax appear to be fully recovered.
Jun 12, 16:23 EDT

Monitoring - We are no longer seeing errors with TWN and Equifax responses, and response times have normalized. We will continue monitoring TWN and Equifax.
Jun 12, 15:47 EDT

Update - Equifax is investigating an issue affecting their MortgageGateway services, potentially linked to a broader Google outage. Equifax is working closely with Google and their partners to resolve the issue as soon as possible. No estimated resolution time is available from Equifax.
Jun 12, 14:45 EDT

Identified - We have identified an issue with Equifax. Some Credit requests, VOI, and VOE are experiencing errors or timing out.
Jun 12, 14:27 EDT

Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

Maintenance Window for Xactus360

Completed - The scheduled maintenance has been completed.
Jun 8, 10:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 06:00 EDT

Scheduled - Xactus360 will be undergoing planned monthly infrastructure maintenance on Sunday, June 8, 2025, between 6:00 AM and 10:00 AM EDT. Please be advised that some features of Xactus360 may be unavailable for a portion of this maintenance window.
Jun 5, 15:59 EDT

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025

No incidents reported.

Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025

No incidents reported.