Monitoring - We believe Equifax has resolved this issue and will monitor for the next 24 hours.
Oct 01, 2024 - 15:44 EDT
Identified - Equifax made a breaking change on their side that is failing UDx notifications to files. They are working on a hot fix to install by tomorrow night. At that time their goal is to redeliver all notifications once resolved.
Sep 30, 2024 - 16:23 EDT
Monitoring - Our engineering team implemented a fix to improve performance and we're monitoring the platform to ensure resolution. The "Recent Orders" function remains disabled, but Order Search remains available.
Sep 25, 2024 - 14:59 EDT
Identified - Our engineering team has identified the issue and is working on a fix. We've temporarily disabled the "Recent Orders" capability, but Order Search remains functional.
Sep 25, 2024 - 14:45 EDT
Investigating - We've detected slow response times within Xactus360. Our engineers are currently investigating the issue.
Sep 25, 2024 - 14:37 EDT
Xactus360 Operational
FraudX Operational
Services Operational
Call Center Operational
Third Party Systems Operational
Equifax Operational
Experian Operational
TransUnion Operational
IRS SSA Operational
Credit Card Processing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 15, 2024

No incidents reported today.

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024
Resolved - This issues has been resolved.
Oct 12, 08:17 EDT
Investigating - Our SSN verifications provider is experiencing an issue currently - we are working with them on a resolution.
Oct 11, 09:39 EDT
Oct 11, 2024
Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.

Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024

Unresolved incident: Equifax - UDx file notification issue.