All Systems Operational

Xactus360 Operational
FraudX Operational
Services Operational
Call Center Operational
Third Party Systems Operational
Equifax Operational
Experian Operational
TransUnion Operational
IRS SSA Operational
Credit Card Processing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jun 13, 2025

No incidents reported today.

Jun 12, 2025
Resolved - This incident has been resolved.
Jun 12, 19:09 EDT
Identified - Five9 is working to resolve issues with their cloud services vendor (GCP). There is a possibility of longer than usual hold times and/or degraded call quality until this is resolved.
Jun 12, 16:08 EDT
Resolved - This incident has been resolved.
Jun 12, 17:08 EDT
Update - We are continuing to monitor requests and responses for TWN. Credit requests from Equifax appear to be fully recovered.
Jun 12, 16:23 EDT
Monitoring - We are no longer seeing errors with TWN and Equifax responses, and response times have normalized. We will continue monitoring TWN and Equifax.
Jun 12, 15:47 EDT
Update - Equifax is investigating an issue affecting their MortgageGateway services, potentially linked to a broader Google outage. Equifax is working closely with Google and their partners to resolve the issue as soon as possible. No estimated resolution time is available from Equifax.
Jun 12, 14:45 EDT
Identified - We have identified an issue with Equifax. Some Credit requests, VOI, and VOE are experiencing errors or timing out.
Jun 12, 14:27 EDT
Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025
Completed - The scheduled maintenance has been completed.
Jun 8, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 06:00 EDT
Scheduled - Xactus360 will be undergoing planned monthly infrastructure maintenance on Sunday, June 8, 2025, between 6:00 AM and 10:00 AM EDT. Please be advised that some features of Xactus360 may be unavailable for a portion of this maintenance window.
Jun 5, 15:59 EDT
Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025

No incidents reported.

Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025

No incidents reported.