All Systems Operational
Xactus360 Operational
FraudX Operational
Services Operational
Call Center Operational
Third Party Systems Operational
Equifax Operational
Experian Operational
TransUnion Operational
IRS SSA Operational
Credit Card Processing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 8, 2025

No incidents reported today.

Feb 7, 2025

No incidents reported.

Feb 6, 2025

No incidents reported.

Feb 5, 2025

No incidents reported.

Feb 4, 2025
Resolved - This incident has been resolved.
Feb 4, 15:02 EST
Identified - Correction: This only impacts clients using LOS or MISMO via API.

The cause of the issue has been identified, and a change is being put in place now to correct the problem.

Feb 4, 14:25 EST
Investigating - We have received reports of some clients observing errors in the Xactus360 web interface while submitting orders. Our teams are engaged and looking into the issue.
Feb 4, 14:09 EST
Feb 3, 2025

No incidents reported.

Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025

No incidents reported.

Jan 30, 2025
Resolved - All systems are back to operational and have been monitored for stability. A root cause analysis will be conducted to determine relevant corrective and preventative measures.
Jan 30, 20:35 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 30, 20:07 EST
Update - A hotfix for XactuSphere has been successfully tested and is being deployed to production.
Jan 30, 19:38 EST
Identified - Xactus360 is back online without XactusSphere-related features. We are rolling back XactusSphere to previous release.
Jan 30, 18:16 EST
Investigating - We are investigating errors with back-end systems. Our engineers are engaged to troubleshoot the issue.
Jan 30, 17:58 EST
Jan 29, 2025

No incidents reported.

Jan 28, 2025

No incidents reported.

Jan 27, 2025

No incidents reported.

Jan 26, 2025

No incidents reported.

Jan 25, 2025

No incidents reported.