Undisclosed DebtX: Encompass Automated Service Ordering (ASO)
Investigating - We are investigating an issue affecting Undisclosed DebtX Automated Service Ordering (ASO) in Encompass.

Workaround:
Until the issue is resolved, clients should temporarily deactivate Undisclosed DebtX ASO and submit Undisclosed DebtX orders manually.
We are actively working with ICE toward a resolution and will provide another update as additional information becomes available.
Oct 06, 2026 - 08:59 EDT
Uptime over the past 90 days. View historical uptime.
Platform & Access Operational
Xactus360 Website Operational
API Platform Operational
Encompass Partner Connect (EPC) Operational
Credit Partial Outage
Credit - Experian Operational
Credit - Equifax Operational
Credit - Transunion Operational
Undisclosed DebtX Partial Outage
Business ReportX Operational
Income Operational
Employment VerificationX Operational
Asset VerificationX Operational
Tax TranscriptX Operational
Income CalculationX Operational
Identity Operational
Fraud ReportX Operational
Social Security VerificationX Operational
Loan ShieldX Operational
Property Operational
Flood ReportX Operational
Valuation ModelX Operational
Appraisal FirewallX Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 12, 2026

No incidents reported today.

Oct 11, 2026

Maintenance Window for Xactus360
Completed - The scheduled maintenance has been completed.
Oct 11, 10:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 06:01 EDT
Scheduled - Xactus360 will be undergoing planned monthly infrastructure maintenance on Sunday, October 11, 2026, between 6:00 AM and 10:00 AM EDT. Please be advised that some features of Xactus360 may be unavailable for a portion of this maintenance window.
Oct 4, 06:00 EDT

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

Unresolved incident: Undisclosed DebtX: Encompass Automated Service Ordering (ASO).

Oct 5, 2026

Equifax Activation Delays - Undisclosed DebtX
Resolved - This incident has been resolved.
Oct 5, 09:22 EDT
Monitoring - Equifax has implemented changes to address the issue affecting Undisclosed DebtX order activation and alert delivery. Impacted orders are being progressively activated, and previously queued alerts are expected to be delivered as activation processing completes.

We are actively monitoring the restoration efforts and continued alert processing. At this time, no customer action is required. We will monitor throughout the weekend and validate success on Monday, October 5, 2026.
Oct 2, 16:23 EDT
Identified - We continue to investigate the issue with Equifax and are actively working toward a resolution. A potential fix has been identified and is currently being developed. We will continue monitoring progress and provide additional updates as they become available.
Oct 1, 10:11 EDT
Investigating - Activations for Undisclosed DebtX requests to Equifax are experiencing delays. We are actively investigating the issue with Equifax.
Sep 25, 16:25 EDT
SSA-89 Service Maintenance Sept. 28 – Oct. 5
Completed - The scheduled maintenance has been completed.
Oct 5, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 21:00 EDT
Scheduled - We received notice from National Credit-Reporting System (NCS) that CBSV services (SSA-89) will be unavailable for scheduled maintenance from 9:00 p.m. ET on Monday, September 28, 2026, through 6:00 a.m. ET on Monday, October 5, 2026.

During this time, you may continue submitting SSA-89 orders; however, they will remain queued until CBSV service is restored.

Please note: this outage will not affect clients using eCBSV services.

Please reach out to SSA89@Xactus.com with any questions or concerns.
Sep 21, 10:15 EDT

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

Oct 1, 2026

Sep 30, 2026

No incidents reported.

Sep 29, 2026

No incidents reported.

Sep 28, 2026

Incident History Powered by Atlassian Statuspage