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Incident Report for Xactus

Resolved

All systems are back to operational and have been monitored for stability. A root cause analysis will be conducted to determine relevant corrective and preventative measures.

Posted Jan 30, 2025 - 20:35 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 30, 2025 - 20:07 EST

Update

A hotfix for XactuSphere has been successfully tested and is being deployed to production.

Posted Jan 30, 2025 - 19:38 EST

Identified

Xactus360 is back online without XactusSphere-related features. We are rolling back XactusSphere to previous release.

Posted Jan 30, 2025 - 18:16 EST

Investigating

We are investigating errors with back-end systems. Our engineers are engaged to troubleshoot the issue.

Posted Jan 30, 2025 - 17:58 EST

This incident affected: Xactus360 and FraudX.