Increased Rate of TransUnion Pull Failures

Incident Report for Xactus

Resolved

This incident has been resolved.
Posted Aug 14, 2025 - 18:27 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 14, 2025 - 17:43 EDT

Identified

We have observed that some credit pulls from TransUnion are failing with error "Pull failed: ORA-00936: missing expression". A fix is being developed and will be deployed to production as soon as possible.
Posted Aug 14, 2025 - 16:47 EDT
This incident affected: Xactus360.
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