Social Security Verification Processing Delay

Incident Report for Xactus

Identified

We are currently experiencing a processing delay affecting Consent-Based Social Security Number Verification (CBSV) orders. Orders may still be submitted but will remain pending until processing resumes. Electronic CBSV (eCBSV) orders are not affected.

Our service provider is actively working with the Social Security Administration to resolve the issue. No estimated resolution time is currently available. We will provide another update as more information becomes available.

Posted Nov 09, 2026 - 17:08 EST

This incident affects: Identity (Social Security VerificationX).