TTx Transcript Orders Incomplete or Delayed
Update - A fix has been identified and is in the process of being deployed.

Please note - Any 1040/1120/1065 forms ordered during the outage window will print with a blank Xactus-generated Summary page. This does not affect order completion but is a side-effect of the backlog process/reading HTML5 responses from the IRS. **This will not affect new orders going forward.**
Nov 18, 2025 - 16:24 EST
Update - We are continuing to engage with the IRS to determine the possible cause for the TTx transcript errors error and implement a fix. Transcript downloads remain disabled.
Nov 17, 2025 - 14:06 EST
Update - We have observed that some orders recently placed for tax transcripts through TTx may either have incomplete data and new orders may be delayed.

Xactus staff remains in contact with IRS support personnel to troubleshoot and resolve the cause.

In the interim, transcript downloads are still disabled.
Nov 12, 2025 - 13:07 EST
Identified - We have observed that some orders recently placed for tax transcripts through TTx may either have incomplete data and new orders may be delayed.

IRS is closed today in observance of the public holiday.

In the interim we are holding the transcripts so that we can evaluate the root cause and deploy a fix.
Nov 11, 2025 - 12:23 EST
Investigating - We have observed that some orders recently placed for tax transcripts through TTx may either have incomplete data and new orders may be delayed. Our staff is engaged with IRS personnel to diagnose and resolve the issue.
Nov 11, 2025 - 11:29 EST
TransUnion UDx Alerts
Identified - TransUnion as notified us that Pre/Post Close Mortgage Notifications (PCMN) related to Undisclosed Debt monitoring (UDx) are currently experiencing delays. We will continue to monitor the situation.
Nov 14, 2025 - 12:49 EST
Xactus360 Operational
FraudX Operational
Services Operational
Call Center Operational
Third Party Systems Partial Outage
Equifax Operational
Experian Operational
TransUnion Degraded Performance
IRS SSA Partial Outage
Credit Card Processing Operational
Sharper Lending Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Nov 19, 2025

No incidents reported today.

Nov 18, 2025
TransUnion Credit Request Errors
Resolved - This incident has been resolved. Responses from TransUnion have returned to pre-incident levels.
Nov 18, 09:13 EST
Monitoring - We have stopped seeing error responses from TransUnion. We will continue to monitor the responses from credit requests.
Nov 18, 08:45 EST
Identified - TransUnion has confirmed they are experiencing nationwide service degradation. Some credit requests to TransUnion are returning errors. Xactus is repulling the failed reports successfully. We are in contact with TransUnion to resolve this incident.
Nov 18, 07:47 EST
Nov 17, 2025
Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025
Government shutdown
Resolved - The government is now open, and normal operations have resumed. Please note: We will continue to monitor and communicate any ongoing turn time delays for specific products either within Xactus360 or via email.
Nov 14, 16:41 EST
Monitoring - The government shutdown is now in effect. Here’s what you need to know, and what steps you can take right now:

Social Security Verification X:
eCBSV (electronic Consent Based SSN Verification) remains available.
CBSV (wet-sign only Consent Based SSN Verification) is unavailable during the shutdown. Please do not submit SSA-89 requests until the government reopens.

Flood Report X:
National Flood Insurance Program (NFIP) Lapse: New policies and renewals are temporarily unavailable. FEMA may issue temporary procedures, watch for updates. Private flood insurance can be accepted provided it meets federal standards.

Xactus is monitoring the situation closely. We’ll keep you updated so you can move forward with clarity and confidence as the shutdown continues.
Oct 1, 11:46 EDT
Nov 13, 2025
Experian PreciseID Elevated Error Rate
Resolved - This incident has been resolved.
Nov 13, 12:28 EST
Monitoring - PreciseID requests are beginning to return successfully now. Our team will attempt to re-pull failed queries and monitor for continued stability.
Nov 13, 09:07 EST
Identified - We have observed an elevated error rate with Experian PreciseID. Our team has reached out to Experian support and confirmed that they are experiencing technical difficulties. We are continuing to monitor the behavior.
Nov 13, 07:59 EST
Nov 12, 2025
Nov 11, 2025
Nov 10, 2025

No incidents reported.

Nov 9, 2025
Maintenance Window for Xactus360
Completed - The scheduled maintenance has been completed.
Nov 9, 10:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 06:01 EST
Scheduled - Xactus360 will be undergoing planned monthly infrastructure maintenance on Sunday, November 9, 2025, between 6:00 AM and 10:00 AM EST. Please be advised that some features of Xactus360 may be unavailable for a portion of this maintenance window.
Nov 2, 06:00 EST
Nov 8, 2025

No incidents reported.

Nov 7, 2025
Increased Latency with Search Features
Resolved - This incident has been resolved.
Nov 7, 20:45 EST
Investigating - We are investigating an observed increase in latency when performing searches in the web interface.
Nov 7, 19:04 EST
Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

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