All Systems Operational

Xactus360 Operational
FraudX Operational
Services Operational
Call Center Operational
Third Party Systems Operational
Equifax Operational
Experian Operational
TransUnion Operational
IRS SSA Operational
Credit Card Processing Operational
Sharper Lending Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Point-of-Sale Systems Scheduled Maintenance Aug 21, 2025 20:00-21:00 EDT

Our payments processing vendor will be performing production system maintenance on August 21st, 2025 beginning at 5:00 PM Pacific, lasting for approximately 30-60 minutes with intermittent service interruption.

Though services will be impacted, no service should be unavailable for the entirety of the update window.
Posted on Aug 19, 2025 - 13:18 EDT
Aug 21, 2025

No incidents reported today.

Aug 20, 2025

No incidents reported.

Aug 19, 2025

No incidents reported.

Aug 18, 2025

No incidents reported.

Aug 17, 2025

No incidents reported.

Aug 16, 2025

No incidents reported.

Aug 15, 2025

No incidents reported.

Aug 14, 2025
Increased Rate of TransUnion Pull Failures
Resolved - This incident has been resolved.
Aug 14, 18:27 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 14, 17:43 EDT
Identified - We have observed that some credit pulls from TransUnion are failing with error "Pull failed: ORA-00936: missing expression". A fix is being developed and will be deployed to production as soon as possible.
Aug 14, 16:47 EDT
Aug 13, 2025

No incidents reported.

Aug 12, 2025

No incidents reported.

Aug 11, 2025

No incidents reported.

Aug 10, 2025

No incidents reported.

Aug 9, 2025

No incidents reported.

Aug 8, 2025
Xactusphere Database Issue
Resolved - This incident has been resolved.
Aug 8, 14:20 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 8, 13:45 EDT
Identified - We have identified a config issue in Xactusphere and are working to update it.
Aug 8, 11:45 EDT
Investigating - We are investigating an issue causing errors with FRx and L&J
Aug 8, 11:32 EDT
Aug 7, 2025

No incidents reported.

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