VOEs and TRV ordered with esign option impacted due to issue with Adobe API
Identified - The issue has been identified and a fix is being implemented.
May 03, 2024 - 12:10 EDT
Investigating - Due to an issue with Adobe’s API you cannot currently order VOEs or TRV with the e-signature option. We are working to resolve.
Apr 25, 2024 - 11:25 EDT
Issue with VOA
Investigating - We are currently investigating an issue with a VOA provider.
May 01, 2024 - 17:03 EDT
Xactus360 Degraded Performance
FraudX Operational
Services Operational
Call Center Operational
Third Party Systems Operational
Equifax Operational
Experian Operational
TransUnion Operational
IRS SSA Operational
Credit Card Processing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 16, 2024

No incidents reported today.

May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024
Issue with TransUnion pulls.
Resolved - This incident has been resolved.
May 13, 18:11 EDT
Investigating - We are investigating this issue and will provide and update shortly.
May 13, 11:10 EDT
May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024
FraudPlus outage in MCL
Resolved - This issue has been resolved.
May 7, 12:11 EDT
Update - We are continuing to investigate this issue.
May 3, 12:13 EDT
Investigating - We are investigating this issue.
May 3, 12:13 EDT
May 6, 2024
Issue with L&J and FraudX
Resolved - This incident has been resolved.
May 6, 15:36 EDT
Investigating - We are investigating a potential issue with L&J and FraudX.
May 6, 11:12 EDT
May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

May 3, 2024
Limited failures in some Experian pull files
Resolved - This issue has been resolved.
May 3, 14:21 EDT
Investigating - We are seeing a limited number of failures in some Experian credit pulls. We are investigating.
May 3, 13:52 EDT
May 2, 2024

No incidents reported.

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