{
  "page": {
    "id": "tqhq67kw5945",
    "name": "Xactus",
    "url": "https://status.xactus.com"
  },
  "status": {
    "indicator": "maintenance",
    "description": "Service Under Maintenance"
  },
  "components": [{"status":"operational","name":"Platform \u0026 Access","created_at":"2026-05-26T13:00:44.719-04:00","updated_at":"2026-05-26T13:00:44.719-04:00","position":22,"description":null,"showcase":false,"start_date":null,"id":"nzpv8s2463wp","group_id":null,"page_id":"tqhq67kw5945","components":["z5bngdx2cy04","b8gvtltsjjzs","mj5xk36z1n75"]},{"status":"operational","name":"Credit","created_at":"2026-05-26T13:00:48.988-04:00","updated_at":"2026-05-26T13:00:48.988-04:00","position":23,"description":null,"showcase":false,"start_date":null,"id":"zgxv7stlr18z","group_id":null,"page_id":"tqhq67kw5945","components":["1k4whl951hww","0j8ln8qw0h4p","hq1s8490scwr","2s9jhccn2z53","2sx9d2nq100v"]},{"status":"operational","name":"Income","created_at":"2026-05-26T13:00:54.169-04:00","updated_at":"2026-05-26T13:00:54.169-04:00","position":24,"description":null,"showcase":false,"start_date":null,"id":"f0cnyxwvnvnf","group_id":null,"page_id":"tqhq67kw5945","components":["2cm5rq1wy5kp","7ln8nmmpq941","5qpd17bhkrdq"]},{"status":"under_maintenance","name":"Identity","created_at":"2026-05-26T13:00:58.153-04:00","updated_at":"2026-05-26T13:00:58.153-04:00","position":25,"description":null,"showcase":false,"start_date":null,"id":"jgk60c10hyt4","group_id":null,"page_id":"tqhq67kw5945","components":["plbkjqv3jhw5","pqpl0bry79bf","6pfnldmnsdbf"]},{"status":"operational","name":"Property","created_at":"2026-05-26T13:01:02.274-04:00","updated_at":"2026-05-26T13:01:02.274-04:00","position":26,"description":null,"showcase":false,"start_date":null,"id":"c0f48cmzgsf0","group_id":null,"page_id":"tqhq67kw5945","components":["1sl16x4cgv0v","bhg2k0yhkhjg","qhbkqrm445l3"]}],
  "incidents": [{"name":"Maintenance Window for Xactus360","status":"scheduled","created_at":"2026-10-04T06:00:16.909-04:00","updated_at":"2026-10-04T06:00:16.987-04:00","monitoring_at":null,"resolved_at":null,"impact":"maintenance","shortlink":"https://stspg.io/020mh4nldwtr","scheduled_for":"2026-10-11T06:00:16.300-04:00","scheduled_until":"2026-10-11T10:00:16.300-04:00","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"maintenance","scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-10-04T06:00:16.903-04:00","reminder_intervals":null,"id":"pmlpcbkdgrb0","page_id":"tqhq67kw5945","incident_updates":[{"status":"scheduled","body":"Xactus360 will be undergoing planned monthly infrastructure maintenance on Sunday, October 11, 2026, between 6:00 AM and 10:00 AM EDT. Please be advised that some features of Xactus360 may be unavailable for a portion of this maintenance window.","created_at":"2026-10-04T06:00:16.983-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-04T06:00:16.983-04:00","display_at":"2026-10-04T06:00:16.983-04:00","deliver_notifications":true,"tweet_id":null,"id":"p00xdgpt961s","incident_id":"pmlpcbkdgrb0","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"SSA-89 Service Maintenance Sept. 28 – Oct. 5","status":"in_progress","created_at":"2026-09-21T10:15:24.874-04:00","updated_at":"2026-09-28T21:00:07.681-04:00","monitoring_at":null,"resolved_at":null,"impact":"maintenance","shortlink":"https://stspg.io/jqx9tgz6xt7t","scheduled_for":"2026-09-28T21:00:00.000-04:00","scheduled_until":"2026-10-05T06:00:00.000-04:00","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-09-21T10:15:24.863-04:00","reminder_intervals":null,"id":"tl99klstlkwh","page_id":"tqhq67kw5945","incident_updates":[{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-09-28T21:00:07.668-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-28T21:00:07.668-04:00","display_at":"2026-09-28T21:00:07.668-04:00","deliver_notifications":false,"tweet_id":null,"id":"19fd9kzgwzsk","incident_id":"tl99klstlkwh","custom_tweet":null,"affected_components":[{"code":"pqpl0bry79bf","name":"Identity - Social Security VerificationX","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"We received notice from National Credit-Reporting System (NCS) that CBSV services (SSA-89) will be unavailable for scheduled maintenance from 9:00 p.m. ET on Monday, September 28, 2026, through 6:00 a.m. ET on Monday, October 5, 2026.\n\nDuring this time, you may continue submitting SSA-89 orders; however, they will remain queued until CBSV service is restored.\n\nPlease note: this outage will not affect clients using eCBSV services.\n\nPlease reach out to SSA89@Xactus.com with any questions or concerns.","created_at":"2026-09-21T10:15:24.945-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-21T10:15:24.945-04:00","display_at":"2026-09-21T10:15:24.945-04:00","deliver_notifications":false,"tweet_id":null,"id":"0qml5y6p05d8","incident_id":"tl99klstlkwh","custom_tweet":null,"affected_components":[{"code":"pqpl0bry79bf","name":"Identity - Social Security VerificationX","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"under_maintenance","name":"Social Security VerificationX","created_at":"2026-05-26T13:00:05.315-04:00","updated_at":"2026-09-28T21:00:07.433-04:00","position":2,"description":"Social Security number verification services.","showcase":false,"start_date":"2026-05-26T00:00:00.000-04:00","id":"pqpl0bry79bf","page_id":"tqhq67kw5945","group_id":"jgk60c10hyt4"}]},{"name":"Equifax Activation Delays - Undisclosed DebtX","status":"monitoring","created_at":"2026-09-25T16:25:58.388-04:00","updated_at":"2026-10-02T16:23:20.711-04:00","monitoring_at":"2026-10-02T16:23:01.000-04:00","resolved_at":null,"impact":"minor","shortlink":"https://stspg.io/272l6wf63lb8","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-25T16:25:58.378-04:00","reminder_intervals":null,"id":"8mgjwf1jvc9d","page_id":"tqhq67kw5945","incident_updates":[{"status":"monitoring","body":"Equifax has implemented changes to address the issue affecting Undisclosed DebtX order activation and alert delivery. Impacted orders are being progressively activated, and previously queued alerts are expected to be delivered as activation processing completes.\n \nWe are actively monitoring the restoration efforts and continued alert processing. At this time, no customer action is required. We will monitor throughout the weekend and validate success on Monday, October 5, 2026.","created_at":"2026-10-02T16:23:01.171-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-02T16:23:20.686-04:00","display_at":"2026-10-02T16:23:01.000-04:00","deliver_notifications":true,"tweet_id":null,"id":"x4gfh63msc0s","incident_id":"8mgjwf1jvc9d","custom_tweet":null,"affected_components":[{"code":"2s9jhccn2z53","name":"Credit - Undisclosed DebtX","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"We continue to investigate the issue with Equifax and are actively working toward a resolution. A potential fix has been identified and is currently being developed. We will continue monitoring progress and provide additional updates as they become available.","created_at":"2026-10-01T10:11:08.563-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-01T10:11:08.563-04:00","display_at":"2026-10-01T10:11:08.563-04:00","deliver_notifications":true,"tweet_id":null,"id":"9g75c3zvrjpr","incident_id":"8mgjwf1jvc9d","custom_tweet":null,"affected_components":[{"code":"2s9jhccn2z53","name":"Credit - Undisclosed DebtX","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"Activations for Undisclosed DebtX requests to Equifax are experiencing delays. We are actively investigating the issue with Equifax.","created_at":"2026-09-25T16:25:58.468-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-25T16:25:58.468-04:00","display_at":"2026-09-25T16:25:58.468-04:00","deliver_notifications":true,"tweet_id":null,"id":"bf1gqk1ngmh7","incident_id":"8mgjwf1jvc9d","custom_tweet":null,"affected_components":[{"code":"2s9jhccn2z53","name":"Credit - Undisclosed DebtX","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Undisclosed DebtX","created_at":"2026-05-26T12:59:51.644-04:00","updated_at":"2026-10-02T16:23:01.117-04:00","position":4,"description":"Undisclosed debt detection and monitoring services.","showcase":false,"start_date":"2026-05-26T00:00:00.000-04:00","id":"2s9jhccn2z53","page_id":"tqhq67kw5945","group_id":"zgxv7stlr18z"}]},{"name":"Undisclosed DebtX - TransUnion Processing Delays","status":"resolved","created_at":"2026-09-14T17:55:05.417-04:00","updated_at":"2026-09-19T14:16:54.237-04:00","monitoring_at":null,"resolved_at":"2026-09-19T14:16:54.220-04:00","impact":"minor","shortlink":"https://stspg.io/bk1crmtd4bqn","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-14T17:55:05.404-04:00","reminder_intervals":null,"id":"2hj1v0wj876w","page_id":"tqhq67kw5945","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-09-19T14:16:54.220-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-19T14:16:54.220-04:00","display_at":"2026-09-19T14:16:54.220-04:00","deliver_notifications":true,"tweet_id":null,"id":"3qktpdwmnmtx","incident_id":"2hj1v0wj876w","custom_tweet":null,"affected_components":[{"code":"2s9jhccn2z53","name":"Credit - Undisclosed DebtX","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"Select Undisclosed DebtX requests sent to TransUnion from 9/11/2026 to 9/13/2026 have had their processing delayed with the response \"Could not match on Name \u0026 Address\". We are working with TransUnion to resolve this.","created_at":"2026-09-14T17:55:05.511-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-14T17:55:05.511-04:00","display_at":"2026-09-14T17:55:05.511-04:00","deliver_notifications":true,"tweet_id":null,"id":"hzjzwql4dzs2","incident_id":"2hj1v0wj876w","custom_tweet":null,"affected_components":[{"code":"2s9jhccn2z53","name":"Credit - Undisclosed DebtX","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Undisclosed DebtX","created_at":"2026-05-26T12:59:51.644-04:00","updated_at":"2026-10-02T16:23:01.117-04:00","position":4,"description":"Undisclosed debt detection and monitoring services.","showcase":false,"start_date":"2026-05-26T00:00:00.000-04:00","id":"2s9jhccn2z53","page_id":"tqhq67kw5945","group_id":"zgxv7stlr18z"}]},{"name":"Maintenance Window for Xactus360","status":"completed","created_at":"2026-09-06T06:00:15.982-04:00","updated_at":"2026-09-13T10:01:07.241-04:00","monitoring_at":null,"resolved_at":"2026-09-13T10:01:07.201-04:00","impact":"maintenance","shortlink":"https://stspg.io/5ld1p9g2p1v0","scheduled_for":"2026-09-13T06:00:15.500-04:00","scheduled_until":"2026-09-13T10:00:15.600-04:00","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"maintenance","scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-09-06T06:00:15.977-04:00","reminder_intervals":null,"id":"jtw5g561x874","page_id":"tqhq67kw5945","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-09-13T10:01:07.201-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-13T10:01:07.201-04:00","display_at":"2026-09-13T10:01:07.201-04:00","deliver_notifications":false,"tweet_id":null,"id":"cc56x360dx7s","incident_id":"jtw5g561x874","custom_tweet":null,"affected_components":null},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-09-13T06:01:08.059-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-13T06:01:08.059-04:00","display_at":"2026-09-13T06:01:08.059-04:00","deliver_notifications":false,"tweet_id":null,"id":"c25xd5f3pll6","incident_id":"jtw5g561x874","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Xactus360 will be undergoing planned monthly infrastructure maintenance on Sunday, September 13, 2026, between 6:00 AM and 10:00 AM EDT. Please be advised that some features of Xactus360 may be unavailable for a portion of this maintenance window.","created_at":"2026-09-06T06:00:16.039-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-06T06:00:16.039-04:00","display_at":"2026-09-06T06:00:16.039-04:00","deliver_notifications":true,"tweet_id":null,"id":"yk3mpgjmps6l","incident_id":"jtw5g561x874","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Equifax Scheduled Maintenance 9/13/2026","status":"completed","created_at":"2026-09-11T10:22:35.725-04:00","updated_at":"2026-09-13T07:00:07.583-04:00","monitoring_at":null,"resolved_at":"2026-09-13T07:00:07.528-04:00","impact":"maintenance","shortlink":"https://stspg.io/pfz9rf3f5cbh","scheduled_for":"2026-09-13T03:00:00.000-04:00","scheduled_until":"2026-09-13T07:00:00.000-04:00","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-09-11T10:22:35.714-04:00","reminder_intervals":null,"id":"bhdqv37y0ybs","page_id":"tqhq67kw5945","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-09-13T07:00:07.528-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-13T07:00:07.528-04:00","display_at":"2026-09-13T07:00:07.528-04:00","deliver_notifications":true,"tweet_id":null,"id":"q550wczq61hx","incident_id":"bhdqv37y0ybs","custom_tweet":null,"affected_components":[{"code":"0j8ln8qw0h4p","name":"Credit - Credit - Equifax","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-09-13T03:00:07.563-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-13T03:00:07.563-04:00","display_at":"2026-09-13T03:00:07.563-04:00","deliver_notifications":false,"tweet_id":null,"id":"g7bwtq9cy920","incident_id":"bhdqv37y0ybs","custom_tweet":null,"affected_components":[{"code":"0j8ln8qw0h4p","name":"Credit - Credit - Equifax","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Equifax will be performing scheduled maintenance on Sunday, September 13, 2026, from 3:00 AM ET through 7:00 AM ET.\n\nDuring this maintenance window, clients may experience intermittent delays or errors on credit orders that include an Equifax bureau request.\n\nIf an order is impacted and the Equifax bureau is not successfully returned, clients will need to repull the report after the maintenance window to add the missing Equifax bureau.\n\nXactus will actively monitor the maintenance event and work closely with Equifax to address any issues that arise and restore normal processing as quickly as possible.","created_at":"2026-09-11T10:22:35.791-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-11T10:22:35.791-04:00","display_at":"2026-09-11T10:22:35.791-04:00","deliver_notifications":true,"tweet_id":null,"id":"h8d7wpy6mk96","incident_id":"bhdqv37y0ybs","custom_tweet":null,"affected_components":[{"code":"0j8ln8qw0h4p","name":"Credit - Credit - Equifax","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Credit - Equifax","created_at":"2026-05-26T12:59:47.880-04:00","updated_at":"2026-09-13T07:00:07.388-04:00","position":2,"description":"Credit ordering and retrieval through Equifax.","showcase":false,"start_date":"2026-05-26T00:00:00.000-04:00","id":"0j8ln8qw0h4p","page_id":"tqhq67kw5945","group_id":"zgxv7stlr18z"}]},{"name":"Social Security VerificationX Service Provider Scheduled Maintenance 8/15/2026","status":"completed","created_at":"2026-08-12T16:27:41.681-04:00","updated_at":"2026-08-15T16:00:10.448-04:00","monitoring_at":null,"resolved_at":"2026-08-15T16:00:10.362-04:00","impact":"maintenance","shortlink":"https://stspg.io/r3ll9phh9f7q","scheduled_for":"2026-08-15T12:00:00.000-04:00","scheduled_until":"2026-08-15T16:00:00.000-04:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-08-15T11:00:31.477-04:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-08-12T16:27:41.667-04:00","reminder_intervals":null,"id":"drvn5vnp1j10","page_id":"tqhq67kw5945","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-08-15T16:00:10.362-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-15T16:00:10.362-04:00","display_at":"2026-08-15T16:00:10.362-04:00","deliver_notifications":true,"tweet_id":null,"id":"yfqv6xdhmgmf","incident_id":"drvn5vnp1j10","custom_tweet":null,"affected_components":[{"code":"pqpl0bry79bf","name":"Identity - Social Security VerificationX","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-08-15T12:00:07.465-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-15T12:00:07.465-04:00","display_at":"2026-08-15T12:00:07.465-04:00","deliver_notifications":true,"tweet_id":null,"id":"m7hwd9snh90v","incident_id":"drvn5vnp1j10","custom_tweet":null,"affected_components":[{"code":"pqpl0bry79bf","name":"Identity - Social Security VerificationX","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-08-15T11:00:24.694-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-15T11:00:24.694-04:00","display_at":"2026-08-15T11:00:24.694-04:00","deliver_notifications":true,"tweet_id":null,"id":"2clrqk3rn95n","incident_id":"drvn5vnp1j10","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"A service provider for Social Security VerificationX is performing scheduled maintenance that will temporarily impact service availability.\n\nMaintenance Window: Saturday, August 15, 2026, from 12:00 PM ET until 4:00 PM ET.\n\nImpact: Orders for Social Security VerificationX will not be able to be placed during the maintenance window. Existing orders will pause processing until after the maintenance is completed.","created_at":"2026-08-12T16:27:41.764-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-12T16:27:41.764-04:00","display_at":"2026-08-12T16:27:41.764-04:00","deliver_notifications":true,"tweet_id":null,"id":"l29lq39cmz3t","incident_id":"drvn5vnp1j10","custom_tweet":null,"affected_components":[{"code":"pqpl0bry79bf","name":"Identity - Social Security VerificationX","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"under_maintenance","name":"Social Security VerificationX","created_at":"2026-05-26T13:00:05.315-04:00","updated_at":"2026-09-28T21:00:07.433-04:00","position":2,"description":"Social Security number verification services.","showcase":false,"start_date":"2026-05-26T00:00:00.000-04:00","id":"pqpl0bry79bf","page_id":"tqhq67kw5945","group_id":"jgk60c10hyt4"}]},{"name":"Maintenance Window for Xactus360","status":"completed","created_at":"2026-08-02T06:00:45.060-04:00","updated_at":"2026-08-09T10:01:07.242-04:00","monitoring_at":null,"resolved_at":"2026-08-09T10:01:07.209-04:00","impact":"maintenance","shortlink":"https://stspg.io/sxrybgb7sfdf","scheduled_for":"2026-08-09T06:00:44.500-04:00","scheduled_until":"2026-08-09T10:00:44.600-04:00","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"maintenance","scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-08-02T06:00:45.057-04:00","reminder_intervals":null,"id":"17m77q36hfyr","page_id":"tqhq67kw5945","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-08-09T10:01:07.209-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-09T10:01:07.209-04:00","display_at":"2026-08-09T10:01:07.209-04:00","deliver_notifications":false,"tweet_id":null,"id":"ftbx101tl0cw","incident_id":"17m77q36hfyr","custom_tweet":null,"affected_components":null},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-08-09T06:01:09.182-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-09T06:01:09.182-04:00","display_at":"2026-08-09T06:01:09.182-04:00","deliver_notifications":false,"tweet_id":null,"id":"pyszwqfpm8g2","incident_id":"17m77q36hfyr","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Xactus360 will be undergoing planned monthly infrastructure maintenance on Sunday, August 9, 2026, between 6:00 AM and 10:00 AM EDT. Please be advised that some features of Xactus360 may be unavailable for a portion of this maintenance window.","created_at":"2026-08-02T06:00:45.099-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-02T06:00:45.099-04:00","display_at":"2026-08-02T06:00:45.099-04:00","deliver_notifications":true,"tweet_id":null,"id":"9c248nww1y8b","incident_id":"17m77q36hfyr","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"The Work Number - Elevated Error Rate","status":"resolved","created_at":"2026-08-07T08:18:53.816-04:00","updated_at":"2026-08-07T10:16:32.536-04:00","monitoring_at":null,"resolved_at":"2026-08-07T10:16:32.518-04:00","impact":"major","shortlink":"https://stspg.io/bv9c5zrr4kv2","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-07T08:18:53.805-04:00","reminder_intervals":null,"id":"vkcvw1y3dm71","page_id":"tqhq67kw5945","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-08-07T10:16:32.518-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-07T10:16:32.518-04:00","display_at":"2026-08-07T10:16:32.518-04:00","deliver_notifications":true,"tweet_id":null,"id":"v82kwgn3vjz2","incident_id":"vkcvw1y3dm71","custom_tweet":null,"affected_components":[{"code":"2cm5rq1wy5kp","name":"Income - Employment VerificationX","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"We are continuing to investigate this issue with Equifax Support. Orders for The Work Number are receiving \"Received fatal alert: handshake_failure\" error messages.","created_at":"2026-08-07T09:31:38.620-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-07T09:31:38.620-04:00","display_at":"2026-08-07T09:31:38.620-04:00","deliver_notifications":true,"tweet_id":null,"id":"qcljynb3tcb5","incident_id":"vkcvw1y3dm71","custom_tweet":null,"affected_components":[{"code":"2cm5rq1wy5kp","name":"Income - Employment VerificationX","old_status":"degraded_performance","new_status":"partial_outage"}]},{"status":"investigating","body":"We are investigating an elevated error rate with requests to The Work Number (TWN).","created_at":"2026-08-07T08:18:53.944-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-07T08:18:53.944-04:00","display_at":"2026-08-07T08:18:53.944-04:00","deliver_notifications":true,"tweet_id":null,"id":"lfhyz1ghwm11","incident_id":"vkcvw1y3dm71","custom_tweet":null,"affected_components":[{"code":"2cm5rq1wy5kp","name":"Income - Employment VerificationX","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Employment VerificationX","created_at":"2026-05-26T12:59:55.571-04:00","updated_at":"2026-08-07T10:16:32.485-04:00","position":1,"description":"Employment and income verification ordering and retrieval.","showcase":false,"start_date":"2026-05-26T00:00:00.000-04:00","id":"2cm5rq1wy5kp","page_id":"tqhq67kw5945","group_id":"f0cnyxwvnvnf"}]},{"name":"Encompass Partner Connect Service Disruption","status":"resolved","created_at":"2026-07-30T07:49:59.035-04:00","updated_at":"2026-07-30T14:49:44.044-04:00","monitoring_at":"2026-07-30T14:25:45.603-04:00","resolved_at":"2026-07-30T14:49:44.024-04:00","impact":"critical","shortlink":"https://stspg.io/60fjn1wc9616","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-30T07:49:59.025-04:00","reminder_intervals":null,"id":"72ggm8d3kwq0","page_id":"tqhq67kw5945","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-07-30T14:49:44.024-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-30T14:49:44.024-04:00","display_at":"2026-07-30T14:49:44.024-04:00","deliver_notifications":true,"tweet_id":null,"id":"80rns9dzrdfw","incident_id":"72ggm8d3kwq0","custom_tweet":null,"affected_components":[{"code":"mj5xk36z1n75","name":"Platform \u0026 Access - Encompass Partner Connect (EPC)","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Encompass Partner Connect functionality has been restored by ICE. We continue to monitor performance as there may be delays with processing according to ICE.","created_at":"2026-07-30T14:25:45.603-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-30T14:25:45.603-04:00","display_at":"2026-07-30T14:25:45.603-04:00","deliver_notifications":true,"tweet_id":null,"id":"zhtb7y1r49z3","incident_id":"72ggm8d3kwq0","custom_tweet":null,"affected_components":[{"code":"mj5xk36z1n75","name":"Platform \u0026 Access - Encompass Partner Connect (EPC)","old_status":"major_outage","new_status":"operational"}]},{"status":"identified","body":"ICE has restored core services, but is still working to restore Encompass Partner Network as a critical priority.","created_at":"2026-07-30T11:33:28.922-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-30T11:33:28.922-04:00","display_at":"2026-07-30T11:33:28.922-04:00","deliver_notifications":true,"tweet_id":null,"id":"72x2bhv1k0ql","incident_id":"72ggm8d3kwq0","custom_tweet":null,"affected_components":[{"code":"mj5xk36z1n75","name":"Platform \u0026 Access - Encompass Partner Connect (EPC)","old_status":"major_outage","new_status":"major_outage"}]},{"status":"identified","body":"ICE is currently experiencing a service disruption impacting all Encompass Partner Connect orders. This is not a Xactus specific issue.","created_at":"2026-07-30T07:49:59.119-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-30T07:49:59.119-04:00","display_at":"2026-07-30T07:49:59.119-04:00","deliver_notifications":true,"tweet_id":null,"id":"mrrbg26g6q1s","incident_id":"72ggm8d3kwq0","custom_tweet":null,"affected_components":[{"code":"mj5xk36z1n75","name":"Platform \u0026 Access - Encompass Partner Connect (EPC)","old_status":"operational","new_status":"major_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Encompass Partner Connect (EPC)","created_at":"2026-05-26T12:59:44.060-04:00","updated_at":"2026-07-30T14:25:45.577-04:00","position":3,"description":"ICE Encompass Partner Connect integration used to order and retrieve Xactus services.","showcase":false,"start_date":"2026-05-26T00:00:00.000-04:00","id":"mj5xk36z1n75","page_id":"tqhq67kw5945","group_id":"nzpv8s2463wp"}]},{"name":"Experian Credit Service Disruption","status":"resolved","created_at":"2026-07-24T07:30:19.998-04:00","updated_at":"2026-07-24T08:28:48.090-04:00","monitoring_at":"2026-07-24T08:13:03.240-04:00","resolved_at":"2026-07-24T08:28:48.073-04:00","impact":"minor","shortlink":"https://stspg.io/9bx1zvz3zysq","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-24T07:30:19.984-04:00","reminder_intervals":null,"id":"7gdj9yr3qzcn","page_id":"tqhq67kw5945","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-07-24T08:28:48.073-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-24T08:28:48.073-04:00","display_at":"2026-07-24T08:28:48.073-04:00","deliver_notifications":true,"tweet_id":null,"id":"n7kx8739djz7","incident_id":"7gdj9yr3qzcn","custom_tweet":null,"affected_components":[{"code":"1k4whl951hww","name":"Credit - Credit - Experian","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Requests to Experian are beginning to return successfully. We are continuing to monitor for stability.","created_at":"2026-07-24T08:13:03.240-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-24T08:13:03.240-04:00","display_at":"2026-07-24T08:13:03.240-04:00","deliver_notifications":true,"tweet_id":null,"id":"sx0cmh0kv25c","incident_id":"7gdj9yr3qzcn","custom_tweet":null,"affected_components":[{"code":"1k4whl951hww","name":"Credit - Credit - Experian","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"Experian has confirmed an issue impacting their service. This is not specific to Xactus.","created_at":"2026-07-24T07:58:07.516-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-24T07:58:07.516-04:00","display_at":"2026-07-24T07:58:07.516-04:00","deliver_notifications":true,"tweet_id":null,"id":"xbhrmcr2nhmf","incident_id":"7gdj9yr3qzcn","custom_tweet":null,"affected_components":[{"code":"1k4whl951hww","name":"Credit - Credit - Experian","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are investigating elevated error rates affecting credit requests to Experian.","created_at":"2026-07-24T07:30:20.130-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-24T07:30:20.130-04:00","display_at":"2026-07-24T07:30:20.130-04:00","deliver_notifications":true,"tweet_id":null,"id":"kmlnvzz2bfbj","incident_id":"7gdj9yr3qzcn","custom_tweet":null,"affected_components":[{"code":"1k4whl951hww","name":"Credit - Credit - Experian","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Credit - Experian","created_at":"2026-05-26T12:59:45.954-04:00","updated_at":"2026-07-24T08:13:03.202-04:00","position":1,"description":"Credit ordering and retrieval through Experian.","showcase":false,"start_date":"2026-05-26T00:00:00.000-04:00","id":"1k4whl951hww","page_id":"tqhq67kw5945","group_id":"zgxv7stlr18z"}]}]
}